If you do not find the answer to your question below. Please feel free to send us an e-mail at info@SnuggyBaby.com
Q. When I will I receive my order?
A. All in stock orders will be shipped within 2 days. Most orders will be shipped sooner. All orders are shipped via USPS per the shipping method you choose when you check out. First class shipping generally takes 2-5 days in the US. Priority shipping generally takes 2-3 days. Express shipping is guaranteed delivery by noon the day after it is shipped.
Q. Do you ship internationally?
A. Yes. I will ship anywhere that the USPS will deliver to. Which is basically everywhere. International customers should be aware when choosing a shipping method that it is not possible to provide tracking or insurance on a package that is shipped 1st class mail (the most affordable option.) I cannot be responsible for packages lost by the postal service that are shipped internationally via 1st class mail.
Q. I bought a wet bag as a shower gift for my friend, and then found out that she already has one. Can I return it?
A. First of all, a second/back up wet bag (or sling for that fact) is always a good thing to have. :) However if you need to return an item, refund will be given on the purchase price minus a 10% restocking fee within 30 days of purchase. The returned item must be in new/resellable condition (clean, unwashed, free of any odors, etc.) I cannot refund shipping charges once an item has been shipped.
Q. I am a plus sized (or petite) mom. Will a Snuggy Baby sling fit me?
A. Yes. Snuggy Baby slings are completely adjustable so you will get a custom fit for you and your baby every time no matter what your body type is. Plus sized baby wearers will have a shorter tail, and petite wearers will have a longer tail. If you find that the tail is longer than you would like, you can tuck it into, or tie it around the rings to keep it out of your way.
Q. Are Snuggy Baby slings machine washable?
A. Yes. Anything that you have around kids needs to be machine washable in my experience, and I have made sure the same is true for my slings. The Prestige slings are 100% cotton, like most of your clothing probably is. Prestige slings should be machine wash on low and tumble dry. You can throw it in with your regular laundry.
Linen slings are machine washable as well, but you should take more care in washing them. Linen slings should be washed on a delicate cycle cool water and should be lined dried. You would wash your linen sling the same way that you wash your sweaters.
Q. Should I get a Wrap or a Sling?
A. What type of carrier you get is often a matter of personal preference based on what is important to you. It is great to have one of each because they are both the best in different situations.
It is hard to beat a stretchy wrap for newborns. They love the swaddled feeling, and it is probably the most secure carry for a newborn. The downside is that wraps are intended to be a front carrier and once your baby gets larger they can get a bit more awkward to fit on your front.
A ring sling is more versatile than the wrap. It allows for not only front carries, (including an ergonomically correct forward facing carry) but also hip carries and craddle carries. While you can breastfeed hands free in both carriers, a sling allows you to nurse in the craddle position which is more like a traditional nursing position, where you will need to learn to breastfeed vertically in the wrap. The tail of your sling will also act as your nursing cover to provide privacy for you and your baby.
A sling is made with less fabric than a wrap and has less layers of fabric covering you and your baby. This will allow you to stay cooler in the sling than the wrap. The wrap provides 2 shoulder support that many parents prefer over the 1 shoulder support of the sling. The sling is easier to get off/on and get your baby in and go.
It really comes down to what is most important to you.
Q. How long can I use a Snuggy Baby wrap?
A. Unlike most stretchy wraps that will start to sag after your baby reaches 16 lbs or so, a Snuggy Baby wrap is made with a dense weave fabric that only has a 1 way stretch. This allows the wrap to be comfortable and easy to use, but provides enough support that even large toddlers will be able to ride comfortably in your wrap without sagging. You will be able to use your wrap until your child is at least 35 lbs.
Q. What is the size of your slings?
A. Snuggy Baby Linen and Prestige ring slings measure approximately 28" x 78". This is a great size for newborns but still large enough that my wiggly 3 year old can ride comfortably.
Q. What kind of rings do you use on your slings?
A. Great question! Rings are one of the most important things to look at in a quality sling. For the safety of your baby, I exclusively use rings from SlingRings. Made in the USA, they hold the patent on sling ring processing. The rings are made of aluminum with no welds to wear and rip the sling fabric.. Each ring is tested to 250 lbs.
Q. I have heard a lot of about slings in the media lately. Are slings safe?
A. Yes. Ring slings are safe to use with children from newborns up until 3 years (35 lbs.) When learning to use ANY piece of new baby equipment, please learn to use it correctly. It is especially important to make sure that you are using the correct positioning with babies under 4 months of age. Babies should be carried in the same position that you would carry them in your arms without the sling. They should be close enough to you to kiss their head. Babies should be facing up, not turned towards your body or the fabric of the sling. You should be able to see your baby at all times. You should be able to get 2 fingers between their chin and chest to avoid the dangerous "C" position.
For more safety considerations, please view my Sling Safety page.
Q. Where should I wear the rings to be most comfortable?
A. Start by watching the instructional videos. If you have lost the DVD that came with your sling, you can also find the videos HERE. I have added a Snuggy Baby label to the shoulder of the sling. If you wear your sling so that the label is across your shoulder, the rings should easily fall into the correct position.
Q. What is a wet bag?
A. A wet bag is a square bag with a waterproof lining sewn inside. It is great for containing all kinds of messes, especially those that come with babies, but also great for messes that adults create.
Q. I don't cloth diaper. What would I use a wet bag for?
A. Yes wet bags are an essential tool for cloth diapering, but they are great for containing any kind of mess. Even if you do not cloth diaper, your little one still has spills, spit up, and blow outs. They are great for potty training accidents when you child gets older. They are perfect to take to the pool, beach, or gym for your wet swimsuits or your wet/sweaty/sandy clothes. They make great make-up bags. Since wet bags are great at containing all kinds of messes, who doesn't need one?
Q. What is PUL?
A. PUL is the short name for Polyurethane Laminate. It is a knit fabric that has a waterproof coating. It is very lightweight and flexible. It is often used as cloth diaper cover, so you know that if it can contain those messes, it can contain almost anything.
Q. Can I put my wet bag in the dryer?
A. For the longest life of your wet bag it is recommended that they are line dried. This is pretty much true for all cloth items. However periodic drying on high is good for your wet bag. The waterproof lining is sewn into your wet bag. Sewing creates lots of very small holes along the seam. Drying your wet bag in the dryer will actually help to seal these small holes.
Q. Can I use my wet bag to transport liquid?
A. No. Wet bags are lined with a waterproof material but are not intended to transport liquid. The waterproof lining is sewn separately from the outer bag so that it will prevent wicking even with damp messes. It is not guaranteed to contain dripping messes. Please wring out dripping clothing before putting it into your wet bag.
Q. Are your products CPSCIA compliant.
A. Yes. Safety is one of the highest considerations in Snuggy Baby products. All of the components used in Snuggy Baby products are lead free and have undergone 3rd party testing or are exempt (ie.there is obviously no lead in dyed fabric so it is exempt from testing).
Q. Do you wholesale?
A. Yes. We do work with retailers on a wholesale basis. If you are interested in ordering Snuggy Baby products for your store, please send an e-mail to info@SnuggyBaby.com for more information. Please include the name of your store, location, and Website if available.